Troubleshooting

Issues listed here are related to each respective program listed.

TYCO PRV2SIZE Software

  1. Printing a TYCO PRV2SIZE software report directly to PDF writer.
    Using the TYCO PRV2SIZE program, open a report. Print it, and select the Adobe Acrobat printer (NOT an export/save as pdf). This error will appear:

    Unable to find "Adobe PDF" resource files.
    "C:\Documents and Settings\All Users\Documents\Adobe PDF 6.0\Settings\?.joboptions"
    Do you want to run the installer in repair mode?
    Yes / No

    Resolution:
    Please follow the instructions on this Adobe KB article, or try updating your Acrobat software to resolve the problem. KB article 331114
    You may also save to PDF by doing an Export/Save as PDF in the report.

  2. I get an error message during the installation.

    Error Message:
    "The installer has encountered an unexpected error installing this package. This may indicate a problem with this package. The error code is 2738."

    Resolution:
    1. Start – Accessories – Command Prompt
    2. Type in:
      1. Cd C:\windows\system32
      2. Regsvr32 vbscript.dll
    3. You should get a message box saying “DLL has been registered”.
    4. Run Setup again.

    List of error codes and error messages for Windows Installer processes.

Other

  1. Website problems?
    • Can't download the program because of security issues, contact your company's IT department
    • Have you checked the Frequently Asked Questions page?
    • Other website issues? Contact Us.

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